Refund & Returns Policy – Cloudify Hardware DIY

At Cloudify Hardware DIY, we want you to be completely satisfied with your purchase. If you are not happy with a product, our Refund & Returns Policy ensures a smooth and hassle-free process.

1. Eligibility for Returns

You can request a return or refund if:

  • The product is unused, in its original packaging, and in the same condition as received.

  • The request is made within 7 days of delivery.

  • The product is not listed as non-returnable (e.g., clearance items, consumables).

2. How to Return a Product

To initiate a return:

  1. Contact our customer service at cloudifysb22@gmail.com or 012-9472837.

  2. Provide your order number, product details, and reason for return.

  3. Follow the instructions provided by our team to ship the product back.

3. Refund Process

  • Once the returned product is received and inspected, we will process your refund within 7–10 business days.

  • Refunds will be issued via the original payment method used for the purchase.

  • Shipping fees are non-refundable, unless the return is due to our error or a defective product.

4. Exchanges

  • Exchanges for a different product or size may be arranged depending on availability.

  • Contact our customer service to confirm the exchange process and availability.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, contact us immediately with photos for verification.

  • We will provide a replacement or full refund depending on the situation.

6. Contact Us

For any questions about our Refund & Returns Policy, please reach out:
Cloudify Hardware DIY
Email: cloudifysb22@gmail.com
Phone: 012-9472837
Address: NO 15 JALAN OP 1/2, PUSAT PERDAGANGAN ONE, PUCHONG 47100 PUCHONG, SELANGOR